Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form
  • phone us on 01254 965150, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Total Triage means every patient will have to provide some information for the reasons why they are contacting the surgery.

We appreciate that this may not be possible for some patients. If you are unable or do not have access to the internet, then you can contact the surgery in the usual way and one of our care navigators will complete the form for you over the telephone which will be added to the list for the clinician to review and triage in the same way.

All clinical requests will be triaged by one of our experienced clinicians who will decide what the best course of action is. To help our clinicians prioritise patients who may need more urgent care, where necessary we may need to ask a few more questions.
 
The triaging clinician will either offer you a Face to Face or Telephone appointment or you may receive a reply with self-care advice or signposted to a more appropriate service.
 
We understand change can sometimes be difficult, but we are confident that Total Triage will have many benefits including:
– Addressing the increasing demand for appointments
– Avoid the frustration of the 8am telephone rush
– Reduce waiting times for appointments
– Make accessing the practice more convenient

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 01254 965150, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound, please phone surgery before 12pm to arrange a home visit. Please be prepared to tell the receptionist about your condition so we can appropriately arrange the visits.

The doctor or clinical practitioner will want to speak with you first to see the best cause of action.

Home visits are normally carried out after morning surgeries, by a clinician from the surgery or if appropriate, your case may be referred to the Acute Visiting Service where a clinician outside our Practice will come to do the visit.

After 12pm requests for home visits will still be taken and assessed but may not be visited on the same day.