Prescriptions

Ordering repeat prescriptions

Patients on long-term medication can order repeat prescriptions 7 days in advance in a number of ways so that you may get your prescription on time.

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • ring us between 9am – 5pm and our prescribing clerks will assist you
  • bring (or post) the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm

We do not take repeat prescription requests over email.

All urgent requests for medication need to be requested by 11am by telephone or email so we have enough time to process it.

Please note that the GP will not be able to complete your request prior to the end of the afternoon surgery. Requests approved by the GP should be ready by 6.30pm and will be sent electronically to your nominated pharmacy or be collected from the surgery.

We will honour two urgent prescription requests; additional urgent medication requests will be issued in line with practice policy of allowing two clear working days.

Hospital Medication
We are unable to process hospital medication changes until the official letter from the hospital has been received, clearly identifying the changes required. This can take up to 14 days. 

If the changes or introduction of medication is deemed urgent by the hospital, the hospital must provide the medication through their own pharmacy. We would not be able to issue you medication if you bring in a hospital prescription request.  

The hospital is required to supply patients with medication following discharge from inpatient or day case care. Medication must be supplied by the hospital for a minimum of seven days. 

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.